Refund policy

At Evrhood, we ensure our product listings are as accurate and descriptive as possible so that you can make informed choices. Before dispatching orders, we undertake multi-layer quality checks to ensure that your order reaches you in perfect condition. But in case you are unsatisfied with the order item(s), we would be happy to help you subject to certain conditions being met.

1. No Cancellations We do not accept cancellations for any of our products. Please ensure that you review your order carefully before completing your purchase.

2. No Returns We do not accept returns for any of our products. Please ensure that you review your order carefully before completing your purchase.

3. Exchange Policy

Exchanges are permitted only for size changes.
To be eligible for an exchange, the item must be unused, unwashed, and in its original condition with all tags attached. Items that show signs of wear, alteration, washing, or damage caused by the customer will not be accepted for exchange.
The request for an exchange must be made within 5 business days of the delivery date as recorded by the shipping carrier.
Once we receive and inspect the item, the replacement will be dispatched within 5–7 business days.
Return shipping for size exchanges is to be borne by the customer. Evrhood will cover the shipping cost for dispatching the replacement item.
In the event that the requested size is unavailable, Evrhood will issue store credit of equivalent value, valid for 60 days from the date of issue. Store credit is non-transferable and cannot be redeemed for cash.

4. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during transit, or incorrect (wrong item or size shipped), please contact our customer support team within 48 hours of delivery with your order number and clear photographic evidence of the issue.
Upon verification, Evrhood will arrange a replacement at no additional cost to the customer, including shipping.
Refunds will not be issued for defective or incorrect items. Only replacements will be provided. d. If a replacement for the same product is unavailable, store credit of equivalent value will be issued, valid for 60 days.

5. Non-Exchangeable Items

Customized or personalized items are not eligible for exchange.
Products purchased during a sale or at a discounted price are not eligible for exchange under any circumstances.

6. Partial Cash on Delivery (COD)

For orders placed using Partial Cash on Delivery, a non-refundable advance payment is collected at the time of order placement. The remaining balance is payable at the time of delivery.
If the customer refuses to accept delivery or fails to collect the order, the advance amount will not be refunded. This advance covers order processing, packaging, and shipping costs incurred by Evrhood.
Repeated refusal of COD or Partial COD orders may result in the customer being restricted from using COD payment options on future orders.

7. Delivery Disputes

Delivery status is determined by the shipping carrier's tracking confirmation.
If you believe your order was not delivered despite tracking showing a successful delivery, you must raise a dispute with our customer support team within 48 hours of the recorded delivery date.
Evrhood will initiate an investigation with the courier partner. Resolution will be subject to the findings of that investigation.

8. How to Request an Exchange or Report an Issue Please contact our customer support team to initiate an exchange or report a defective/incorrect item. Include your order number, the product in question, clear photographs (for defective/incorrect items), and the desired size (for exchanges).

By purchasing from Evrhood, you agree to these terms. If you have any questions or concerns, please don't hesitate to contact us.